Regional Plumbing Service

The Waterwise Plumbing Service is a free and limited service available to Residential Scheme water users located in the selected 2023-24 regional Waterwise Towns list (see above for eligible towns). Water Corporation offers the Service to promote the efficient use of water and reduce wasted water for customers. The Service offers an Inspection of the plumbing at Your property by a Contractor employed by Water Corporation, who will determine whether any plumbing fixtures need to be repaired or replaced to improve water efficiency.

Registrations must be received by 1 May 2024 to be part of the current program, and the Service must be completed between 1 October 2023 and 30 June 2024.  The Corporation has the right to close registrations early when the program budget is fully committed.

It is important you read and understand the terms and conditions before registering for the Program.

The Corporation offers the Service in accordance with the following terms and conditions. By participating in and registering for the Service, you are taken to have accepted these terms and conditions.

1. Definitions

• Corporation: the Water Corporation;
• Inspection: the Plumber’s inspection of Your property to assess and document the water efficiency of plumbing fixtures at Your property;
• Contractor: a licensed Plumber;
• Program: the Corporation’s Waterwise Plumbing Service;
• Service: means the plumbing services provided to repair, retrofit/replace plumbing fixtures, provided in accordance with the Program;
• You: the person wishing to participate in the Program;
• Residential customer: a customer not identified as a business customer
• Scheme: water supplied by the Water Corporation through its drinking water supply network. 

2. Eligibility

To qualify for this Program:

1. Your property must use Scheme water and be located in one of the eligible regional towns listed in the 2023-24 regional Waterwise Towns list available on the Water Corporation's website.
2. Tenants can apply for the Service but must obtain the owner's permission and are responsible for securing any permissions required.
3. Customers who received the service as part of previous year's offers are not eligible to apply for this service for the same property.
4. Where a Customer owns or manages multiple properties with different Corporation account numbers, the Service will be available for a maximum of three properties for sole accounts.
5. The Corporation may offer the Program to multi-residential sites or businesses or both at its sole and absolute discretion.

3. Registration process

If You wish to participate in the Program: 

1. You must register your interest through the form available on the website by 1 May 2024, or unless closed earlier. You will be required to submit details about your property and provide the Water Corporation account number for the property to apply for the Service.
2. This Service is not designed for urgent works and will be scheduled in the order registrations are received.
3. If there are any issues registering, you can contact the Corporation on 08 9423 7117 or via waterwise.towns@watercorporation.com.au. 
4. By registering for this Program, You agree and consent to the Corporation providing Your name, address and contact details to the Plumber to arrange the Inspection and to undertake the Services.
5. The Plumber will contact you directly to schedule the Service, if the Plumber is unable to contact You after three attempts, the Service may be cancelled at their discretion.
6. The Corporation will make a note of Your participation in the Program on its internal customer database.

4. Provision of services

For residential and non-residential properties – A Plumber will carry out an Inspection of Your Property and determine whether any plumbing fittings and fixtures require repairs, to be retrofitted and/or replaced to improve water efficiency. The Corporation will pay the cost of the Service.

The Plumber will:

1. Undertake the Inspection;
2. Recommend what work is required to upgrade inefficient Fixtures; and
3. Obtain approval from the Corporation and property owner to undertake the Services.
4. The Corporation and the Contractor will determine what Service will be required to ensure plumbing is water efficient.

5. Inclusions

5.1 For residential properties, the Services are limited to:

1. An Inspection;
2. Repair of leaking showers, taps or toilet cisterns by conducting maintenance and replacement of worn valves/washers, where required;
3. Evaporative air conditioner system check and reset (if required).

5.2 Inefficient plumbing fixtures to be retrofitted and/or replaced with new water efficient fixtures as follows:

1. Retrofit of appropriate WELS star rated taps (higher rated taps for hand basins compared with sinks) in kitchens and bathrooms;
2. Retrofit of ‘WELS 4 star rated’ (where appropriate) water efficient showerheads to deliver 7.5 litres per minute, replacing inefficient showerheads (fixed and flexible showerheads only);
3. Retrofit of ‘WELS 4 star rated’ aerators to sink/basin taps where suitable and required for greater efficiency to deliver 6 litres per minute;
4. Retrofit of ‘WELS 4 star rated’ toilets (4.5 litres per full flush and 3 litres per half flush) to replace single flush toilets or old high volume dual flush toilets.

5.3 For non-residential properties, where non-residential customers are offered the opportunity to participate in the Program, the Service will be limited to:

1. An Inspection; 
2. Repair leaking taps, toilet cisterns and urinals at the property by conducting maintenance and replacing worn valves/washers where required (damaged tap fixtures/piping is not included)
3. Evaporative air conditioner system check and reset (if required).

5.4 Inefficient plumbing Fixtures to be retrofitted with new water efficient fixtures as follows:

1. Retrofit standard taps with more robust external taps less likely to leak or be left running for caravan parks or similar sites where required;
2. Retrofit of appropriate WELS star rated taps (higher rated taps for hand basins compared with sinks) in kitchens and bathrooms;
3. Retrofit suitable ‘WELS 4 star rated’ water efficient showerheads to deliver 7.5 litres per minute, replacing inefficient showerheads (fixed and flexible showerheads only);
4. Retrofit ‘WELS 4 star rated’ aerators to sink/basins taps where suitable and required for greater efficiency to deliver 6 litres per minute;
5. Retrofit of ‘WELS 4 star rated’ toilets (4.5 litres per full flush and 3 litres per half flush) to replace single flush toilets or old high volume dual flush toilets.

6. Liability and warranty

1. The Corporation will not be liable for any damages, claims or loss whatsoever suffered as a result of the Service unless, and only to the extent that, the Corporation has been negligent.
2. You acknowledge and agree that the relevant Contractor that performed the Service (and any products used) will be responsible for managing all aspect of customer service associated with their products and services, including but not limited to bookings, installations, warranty claims and complaints.

7. Privacy statement

Personal information provided for the purposes of this Service will be collected, used and disclosed in accordance with the Corporation's Privacy Policy.

Contact us by emailing Waterwise.Towns@watercorporation.com.au or calling 08 9423 7117 to cancel or amend your registration for the Plumbing Service as soon as possible so we may notify your allocated plumber.

If the contractor has scheduled a timeslot and it is no longer suitable, contact the contractor directly so they can reschedule your booking.   

If you haven’t heard from the contractor, please email Waterwise.Towns@watercorporation.com.au or call 08 9423 7117. 

To register, please fill in the online form above.

If you have difficulties using the online form, please contact us directly by email to Waterwise.Towns@watercorporation.com.au or call 08 9423 7117 and we would be happy to assist you. 

Tenants can apply for the Plumbing Service but require the owner’s permission and are responsible for securing any permissions required.

If your complaint is regarding the work undertaken, call your plumber so they can discuss this with you and action any issues quickly. If it is unable to be resolved by direct liaison with the plumber, please email your complaint through to Waterwise.Towns@watercorporation.com.au and we will get in touch with you. 

If your complaint is about the plumber’s customer service or behaviour, please contact us directly by emailing Waterwise.Towns@watercorporation.com.au.

If you own or manage multiple properties with different Corporation account numbers, the service will be available for a maximum of three properties.  

Our Plumbing Service programs are very popular and result in a high volume of customers for our plumbers.  

If you signed up for the service and haven’t been contacted within 21 days, please email Waterwise.Towns@watercorporation.com.au.

Registrations for the program open on 1 October 2023. The program closes on 1 May 2024 or earlier if all allocations are exhausted.

If you wish to have extra work or recommendations completed that is not part of the service, talk to your plumber about when they could complete these tasks and have them provide a quote to you. This should be dealt with directly between you and the plumber.

Once you submit your registration for the service, the details that you provided will be given to a plumber contracted to your area. If your registration is eligible, they will get in touch with you within 21 days to organise a time block and date for your service. If there are any queries regarding your registration the Waterwise Towns team will be in touch with you.  

If your plumber or Water Corporation attempts to contact you several times and cannot reach you (or a call is not returned), your Plumbing Service will not go ahead.  

You do not need to pay the plumber for anything that is part of the Plumbing Service. Recommendations may be provided after the service, however you are under no obligation to have these recommendations completed. Additional works would need to be covered at your own expense.  

You may receive an email later requesting feedback about the program and your service.

This offer is available to Water Corporation account customers connected to scheme water who are owner or occupiers in the Plumbing Service locations listed each year, as a one-time only offer per property. If you have already received a Water Corporation plumbing offer in the past, you are not eligible for the 2023-24 Plumbing Service.

It is mandatory that a member of the household is home for the duration of the service. This is to ensure any waterwise advice is communicated, and any permissions sought before your plumber undertakes any work.