Managing your billing preferences
Your online business account makes updating your bill and charges preferences for your properties easier. If you have a household account, please visit the bill delivery method page to learn about changing your bill preferences.
To view and update your bill and charges details, log in to your account and go to the ‘Manage’ tab.
Head to 'Manage billing'. This is where you can update your business billing details and individual properties' billing and charges information like your bill delivery method, service charges frequency and bill reference
Organisation billing details
Log in to your account to update your organisation’s billing details, select the ‘Manage’ tab, and then go to ‘Manage billing’. If you have multiple organisations in your online account, this is where you can also update the billing details for each of them.
Please note: The billing and contact details apply to all the properties associated with an organisation. For example, if you change the postal address, all future bills for the associated properties will be sent to the new address. If your business has different customer numbers, each customer number may have different contact details.
Customer numbers
Sometimes there may be multiple customer numbers associated with an organisation.
What is a customer number?
It‘s a unique number that differs from the property account number and is assigned to organisations registered with us.
Why do some organisations have multiple customer numbers?
Depending on how an organisation is set up, it is possible to have multiple customer numbers. Larger businesses may have smaller or different business groups within their organisation, resulting in multiple customer numbers.
Do multiple customer numbers impact my business?
If your organisation has different customer numbers, each customer number may have different contact details. In your online account, go to ‘Manage billing’ to check if your organisation has different customer numbers. This is where you can also see the contact and postal details under each customer number and update them when you need to change them.
Other account users
We'll send an email to notify your online account users when you update your business information. This ensures that anyone with access to your business or properties is aware of any changes to contact details that could impact bill delivery and account information.
Likewise, you'll receive an email when a user updates your business or property details online.
Updating your property billing & charges
Log in to your online account, go to the ‘Manage’ tab, and select ‘Manage billing’.
Next, scroll down to 'Property billing & charges details'. This is where you can change your bill delivery method, service charges frequency and bill reference for your individual properties.
You can also make multiple changes in one go but remember to save them once you're done. Once you've saved your changes, we'll send you and users with access to the properties an email summarising the changes.
FAQs
This is because the email address to which we send your bill download notifications may differ from the one for your bill emails. If you receive more than 5 bills, we'll send you an email notification when you have bills ready to download in your online account.
If you receive less than 5 bills, we'll send you individual emails with an attached PDF copy of your bill.
Your bill type will be updated in your online account to reflect your service charge frequency. The update could take up to 2 months, depending on when your bill for the property is issued.