Contact us

We have a number of teams who handle specific areas of service. So that your query is processed as soon as possible, please select the option which best applies to you.

Pay my bill

Save time and pay your bill online.

Request a due date extension

Need a little more time to pay? You can extend your bill due date by 28 days.

Help with paying your bill

We’re here to help make bill payments easier, with short term bill extensions and long term assistance available.

Set up direct debit

Setting up direct debit is easy, and a hassle free way to pay your bills on time.

Sign up to paperless billing

Make the switch to paperless billing and get your bills delivered straight to your inbox.

Apply for a concession

If you hold a pensioner, concession, senior or senior health card you may be eligible for rebates on your water bills.

Register for an online account

Register for an online account to manage your water account online, check your water efficiency and more.

Change my details

Update your postal address, name, add a tenant or advise us of changes to your account.

Request a refund

You can request a refund if you have accidentally overpaid or have a credit on your account.

Property management

Find out all you need to know about water bills if you are a property manager or landlord.

Add a property to your online account

Find out how to add a property to your online account.

If your enquiry wasn't resolved, please let us know by using our bill & account enquiries form:

Or you can call us on 13 13 85 (8am - 5pm weekdays).
If you would like to email us, please use our enquiries form to get in touch.

Bill & account enquiries

Assisted and international phone numbers

13 14 50

Please call the Translation and Interpreter Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

13 36 77

Please contact us through the National Relay Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

+ 618 9423 7777

If you are calling us from overseas please use this international number to reach us.

Set up direct debit

Direct debit is quick and easy to set up. Setting up direct debit means no more queuing at the post office or filling out cheques.

There are lots of good reasons to set up direct debit including:

  • It saves time
  • It gives you peace of mind
  • It helps with budgeting
  • It saves you a trip to the post office!

Set up

Write to us

Please send any documents that need to be sent via post to:

Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916

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