Water supply services

Find out how to request a water meter and about associated conditions, costs and installation requirements.

How to request a water meter

If you are applying for a water service for building purposes, you apply for your water service when you are submitting your building application. Please refer to our information on lodging building application

For water services that are not required for building purposes, login to BuilderNet and select Lodge a water service application. If you are not a regular BuilderNet user, you can use our Guest Account to log in. We will email you an invoice outlining the relevant fees. Once the fees have been paid, a work order for the water service will be generated.

Lodge my application now

How much will it cost?

Please refer to our fees and charges section for the service sizes and associated costs. For new water services and upgrades to existing water services, infrastructure contributions may also apply.

You can submit a request for a quote by either filling in our building fees estimate request form, or by lodging a 'Quote request' in BuilderNet.

How long will it take?

Please allow 10 working days from the date we receive your payment for your meter to be installed.

Please note, you be required to pay water use changes once a meter has been installed.

Please complete our enquiry form if you require further information.

LODGE AN ENQUIRY

Conditions and requirements

We will install the meter 100–150mm above ground level. You must maintain a clear space of at least 300mm on each side and 1200mm above the meter. Please ensure there is sufficient room to accommodate the meter and its fittings adjacent to the water main and allow for meter reading and maintenance.

Water meters should not be installed more than 1.5m inside the front boundary line.

A meter box can be installed if all other alternatives for the protection of your meter have been considered.

Installing a 20mm water meter

The diagram below shows how a 20mm water meter and service line should be positioned in relation to the front boundary line and the finished ground level.

Installing water meters 40mm and above

For us to install services larger than 25mm in diameter, builders and developers need to ensure that sufficient area is provided within the site to accommodate the meter and it's fittings adjacent to the water main and allow for meter reading and maintenance.

To ensure that meter will read accurately below is a standard diagram of meter installation based on the Department of Water's Guideline for Meter installation 2009 (Appendix B) showing pipework requirements. Generally, the upstream pipe needs to be at least 10 times (x 10) the size of the pipes diameter while the downstream pipe needs to be 5 times (x 5) the pipe diameter from any bends. Below is a typical drawing of a 100mm meter installation showing this.