Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

How to apply for a leak allowance

You may be eligible for a leak allowance if you suspect a hidden leak or have had a hidden leak repaired by a licensed plumber or waterwise irrigator.

How to update or cancel direct debit

Find out how you can update or cancel your direct debit online for your water bills.

Apply for a leak allowance

A licensed plumber can apply online for a leak allowance on your behalf if you've had a hidden leak repaired on your property.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Ways to pay your bill

Here are the different ways you can pay your water bills.